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Contact Us

Do you have questions?  Feel free to browse through our website for quick access to information including how to use the universal charger, directions on charging extended batteries, warranty information and more.

Can’t find what you’re looking for?  Let our friendly and knowledgeable customer service team help!  Feel free to use the email form below and if you are inquiring about a purchase that you have already made, be sure to include your Order information:

  • Amazon Purchases:  To find the order ID number, log into your amazon account, click on the “My Account” tab, select “Orders” and scroll down to our item picture and the ID number should be right next to that.
  • eBay Purchases: I will need your Auction ID number and Buyer ID. ​Look for purchases from InventoryExpressOnline.
  • Hyperionea.com Purchases: I will need your Order #.
  • Rakuten Purchases: Access your account and go to Order History.  Locate the item you purchased from us and copy the Item #
  • New Egg Purchase:  Log into your account and search through your Order History until you find our item.  Copy the Order Id.

We answer all emails within a 24 hour business day!

Please contact us through our Customer Service email provided below. If you need to speak to a Hyperion EA representative, please call 1-616-530-3843.  Office hours are M-F 9am - 4:30pm (EST).

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We always treat our customers the way we hope to be treated...like FAMILY!
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